We read every message and reply within one business day. For the fastest answer, check the FAQ first.
Most questions are already answered in our FAQ — including billing, photo enhancement, Shopify setup, and data privacy. It's the fastest way to get unblocked.
We reply within one business day, usually faster. If your issue is urgent, mention it at the top of your message.
For privacy requests, data deletion, or legal matters, email guido@primalwine.com with the subject line "Privacy Request".